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Terms & Conditions

Terms and Conditions

 

Pricing policy
Prices are NET, include 14% VAT and include delivery charges in the greater regions within South Africa, providing your order is valued at no less than Rand 2,850 inclusive of 14% VAT. To the best of our ability Savignac will give adequate notification of impending price increases, however, due to the nature of our business we are at the mercy of Foreign Currencies, the Rand and raw material volatilities so prices are subject to change without notification.

 

Delivery policy
Subject to availability and receipt of payment, orders will be processed within 48 hours. Allow up to 72 hours for delivery outside of the major metros.

 

Return and Refunds policy
In case of unavailability, Savignac will refund the client in full within 30 days. Products correctly supplied but returned will be subject to a 10% handling fee, plus the freight cost to return the products to us. The purchaser will have no claim whatsoever in respect of defective products unless the claim is lodged via the returns form on this website to the seller within 30 days from the date of receipt of the products. Our liability in respect of any claim made for defective products is limited only to the replacement of such products.

 

Product Guarantee

Savignac’s products are guaranteed for a period of 5 years against any manufacturing defect. This guarantee is applicable from the sale of the product. Any product that fails to function correctly within this period will be replaced with a new unit. This guarantee does not apply to products that have not been installed incorrectly or been damaged by abusive use. The guarantee does not cover any cost of replacing the faulty unit.

 

Customer privacy policy
Savignac will take all reasonable steps to protect the personal information of users. Please refer to our Privacy Policy on this website.

 

Payment options accepted
Payment may be made via Visa or MasterCard credit cards, or by bank transfer. Savignac’s banking details will be provided on request.

 

Credit Card/EFT Acquiring and Security

Credit card and Electronic Fund Transfers will be acquired for Savignac (Pty) Ltd via PayFast (Pty) Ltd , who are an approved payment gateway for VISA and Mastercard credit card payments and EFT’s by South Africa’s four major banks (Std Bank, FNB, ABSA, Nedbank) . PayFast (Pty) Ltd uses Extended Validation SSL with 256-bit encryption and no credit card details are stored on the website. 3D secure is in place for all credit card transactions and all sensitive info is encrypted within PayFast’s website. Users may go to www.payfast.co.za to view their security certificate and security policy.

 

Customer Details separate from card details  

Customer details will be stored by Savignac (Pty) Ltd separately from card details which are entered by the client on PayFast’s secure site. For more detail on Payfast refer to www.payfast.co.za. PayFast (Pty) Ltd is based in Cape Town South Africa, its VAT registration being 4520238322.

 

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  The transaction currency is the South African Rand (ZAR).

 

Country of domicile
This website is governed by the laws of South Africa and Savignac chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature as:  75 Columbine Place, Ring Road Industrial Park, Durban North, Durban, South Africa.

 

Variation
At its discretion Savignac may change this agreement or any part thereof at any time without notice.

 

Company information
This website is run by Savignac (Pty) Ltd based in South Africa with registration number 196901724307.